Workplace Essentials: Oral Communications


About this course

Level 1
Duration: 3 hours


This course provides guidelines for oral and general communication, active listening, providing feedback, fostering teamwork, and promoting a positive work environment.



This course addresses Oral Communications, the first of the skills which extensive government and industry research has identified as essential to success in work, learning and life. These skills provide the foundation for learning other skills and are the cornerstone of lifelong learning. Lifelong learning and workplace skills training are closely linked to productivity, adaptability and innovation, all vital elements of today’s competitive and rapidly changing global business environment.
In improving essential skills, oral communication skills are generally looked to first, as they play a key role in improving all other essential skills for workers. This course provides guidelines for general and oral communication, active listening, providing feedback, fostering teamwork, and promoting a positive work environment.


Learning Objectives:

After the completion of the Oral Communications course, students will learn and develop the following skills:

• An understanding of the importance and benefits of good communication skills
• The general communication process and the use of structured, clear messages
• The communication loop
• Strategies for reducing communication errors
• Techniques and strategies for effective oral communication
• Understanding the barriers to successful oral communication
• Techniques which can lead to becoming a more active listener
• Strategies for giving feedback effectively and increasing its benefits in the workplace
• Knowledge and techniques needed to create an effective team
• Strategies for increasing positivity in the workplace


Who can apply for this program?

Anyone that is legally entitled to work in Canada can apply.

I am on social assistance, can I still take the program?

YES! Being on social benefits of any kind does not restrict your access to the program or disqualify you from receiving assistance. However, Succeeding at Work is not to be used as a reason to extend your benefits.

How do I apply?

You may apply through this website in TONS of places or use the APPLY button right at the top of the website. We will contact you right away. Even if it is to just ask a question.

I do not receive Social Assistance benefits. Is there any assistance offered through this program?

Each location has it’s own additional supports that we offer. Transportation or lunch may be offered depending on need.

How long is the program and what can I expect in participating?

The program runs for 7 weeks, Monday to Friday full days. You day may start at 9 or 9:30 depending on your province. We expect everyone to come neatly dressed and ready to learn.

Is child care provided?

At this time, no it is not.

What are the previous education and job history requirements?

There are NONE! We welcome participants of all age levels and your previous job history is just that, history!


Our course begins with the first step for generating great user experiences: understanding what people do, think, say, and feel. In this module, you’ll learn how to keep an open mind while learning.

Total numbers of students in course